Refund policy
Last Updated: March 07, 2025
At our store, we are committed to providing quality products and a smooth shopping experience. Please read our return and refund terms carefully before placing an order.
1. Return Eligibility
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The issue is reported within 48 hours of delivery.
- The product is unused, unopened, and in original packaging.
Products that are opened, used, or tampered with will not be eligible for return.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
- Opened skincare or cosmetic products
- Used creams, gels, serums, or similar personal care items
- Products damaged due to customer handling
- Items sold on discount or promotional offers (unless defective)
3. Refund Policy
- Refunds are only processed if the return request is approved after inspection.
- Once approved, refunds are issued via bank transfer, wallet, or original payment method (depending on availability).
- Refund processing time may take 5–10 business days.
4. Exchange Policy
If the product is eligible, we may offer an exchange instead of refund, depending on stock availability.
5. Order Cancellation
- Orders can only be cancelled before dispatch.
- Once an order is shipped, it cannot be cancelled.
6. Shipping Charges
- Shipping charges are non-refundable.
- If the return is due to our mistake (wrong or defective product), we will cover return shipping.
7. How to Request a Return
To request a return or report an issue, contact us within 48 hours of delivery:
- Email: alphaherb@gmail.com
- Include: Order ID, clear issue description, and product images/videos.
8. Right to Refuse Return
We reserve the right to refuse any return or refund request if the product does not meet the return criteria mentioned above.
This policy is designed to ensure fair usage and maintain product hygiene standards for all customers.