Terms of service

Last Updated: March 07, 2025

Welcome to our store. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your region.
  • You will use our products and services only for lawful purposes.
  • You will not misuse or attempt to harm the website or its operations.

We reserve the right to refuse service to anyone at any time.

2. Products & Descriptions

We aim to display accurate product descriptions, images, and details. However:

  • Slight variations in color, packaging, or appearance may occur.
  • We do not guarantee that product descriptions are completely error-free.
  • Results from skincare or personal care products may vary from person to person.

3. Orders & Payment

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order.
  • Payment must be completed at the time of purchase (if applicable).
  • In case of COD (Cash on Delivery), confirmation calls may be required before dispatch.

4. Shipping & Delivery

  • Delivery times are estimated and may vary due to logistics, weather, or courier delays.
  • We are not responsible for delays caused by courier companies.
  • Risk of loss passes to the customer once the product is handed over to the courier.

5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Only eligible products as per that policy will be considered.

6. User Responsibilities

You agree not to:

  • Provide false or misleading information.
  • Attempt fraudulent transactions or chargebacks.
  • Misuse products in any unsafe or unintended manner.

7. Intellectual Property

All content on this website including logos, product names, designs, images, and text is owned by or licensed to us. You may not copy, reproduce, or distribute any content without written permission.

8. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages.
  • Any misuse of products after delivery.
  • Any allergic reactions or side effects (users are advised to check ingredients before use).

Use of products is at your own risk.

9. Third-Party Services

We may use third-party services (couriers, payment gateways, etc.). We are not responsible for their performance, delays, or failures.

10. Changes to Terms

We may update or modify these Terms at any time without prior notice. Continued use of the website means you accept any changes.

11. Governing Law

These Terms shall be governed by the laws applicable in Pakistan, and any disputes will be handled under relevant local jurisdiction.

12. Contact Information

For any questions regarding these Terms, you may contact us at:

  • Email: alphaherb@gmail.com